Reviews & Testimonials
at City Auto Memphis

Great customer service

If I could give more than 5 stars I would! Our entire experience with the Memphis branch was a 10/10 hands down. We booked an appointment for a vehicle online and were greeted with nothing but kindness and professionalism when we arrived. Every single staff member was wonderful to work with especially Mrs. Mary and Mr.Rodney. Will be dealing with them again in the near future. Thank you City Auto of Memphis!

Sandeep was very helpful in finding my husband a new car to commute to and from work.

Kirk Catron is very professional & patient. He is very polite and understanding. He got me riding today in a new car and I am very grateful for him for that. I’m highly recommend him as your salesman.

Very helpful and knowledgeable Sandeep Soni

Soni was a great help

Sandeep Soni helped us pick out a car he was very patient and ensure the vehicle was in working order before we took it off the lot.

I have the best experience with boonie walls customer service was AMAZING very understanding he made everything possible for me I recommend everyone to go see him

Sanderp Soni was very helpful

Omg the service was amazing financing was a breeze. Great service thank you all so much- Sandeep Soni he was amazing!!! Choose Him!!!

Fair prices, Mary was the best! Ill be back when I need another vehicle

I got my Volkswagen tiguan from them and it’s great experience. Sandeep Soni was so helpful and made my purchase feel easy.

Guzman was absolutely the best car salesman that I have ever dealt with in my entire life. I came in as a first time buyer and he helped me get my dream car at 23, Tesla model 3. His associate Brandon was a great help as well, provided the exact information I needed.

Sandeep Soni is where it’s at! If you want a professional … he’s your guy!

Sandeep Soni was my salesman and made it an easy process.

If you are in the market for a vehicle be sure to go see my girl Hannah Jones!! She worked tirelessly to find the right vehicle for my family!! Definitely an asset at City Auto on Elmore Rd.

Thank you, City Auto, for reaching out to me and working to make this right. A member of management (several members) did indeed reach out to me in an effort to make me satisfied as a customer. In the end, I am as satisfied as I can be. The experience up front prevents me from being %100 satisfied, but my experience on the back end greatly improved the situation overall. I understand that how things went down for me was not how City Auto usually does business. This was not the first vehicle that I bought from them, and I know of several other people who have bought from them, and that is why I was surprised by the negative experience in the beginning. My first thought was that City Auto has just fallen off, and once they had my money, were no longer concerned with how my deal was working out for me. I no longer believe that. I understand that when buying a used car, things happen. My above experience, while very unfortunate, was not the usual way of doing things. So, would I buy a car from City Auto again? Tentatively, but yes. Edit: After initially having trouble, Boonie Walls stepped in and has worked to make things right. His communication with me has been excellent, and that has relieved a significant amount of stress. After the car was worked on, he personally (with my permission) test drove the car before I got it back to make sure things were good. I feel much better about my purchase, and recommend if you go to City Auto Memphis, ask for Boonie. So far this is the worst car buying experience I’ve ever had. The first day I had the car, the check engine light came on. I was instructed to bring it back to City Auto for repairs. After five days, I finally got a response from the salesperson that the car was ready. When I got there, it took him half an hour to find the car. When he finally came back, he just handed me the keys and said “here you go.” He didn’t tell me what had been worked on, and when asked for paperwork he said it wouldn’t be available for a couple days, then he would get it to me. That was two weeks ago and I haven’t been told anything. That first day I got the car back, the check engine light came on again for the same problem. When I informed the salesman of that, he said “I’m sending the information to the people that can take care of that situation.” That was a week ago, and I haven’t heard anything, and the salesperson has stopped responding to my texts and emails. So now I’ve had this car three weeks and can’t drive it. I’ve called the main number, and they just direct me back to the inept salesperson. I waited in this economy to buy a much-needed second vehicle, and to say I’m disappointed is a massive understatement. I do not recommend making a purchase through these guys. The customer service was terrible from the start, all the way around, and I feel like a sucker.

Andrew fields was a great worker overall to deal with.

Hannah did an amazing job! She really helped this entire experience go very smoothly!

I had an excellent experience working with Hannah Jones at City Auto. From the moment I walked into the dealership, Hannah was welcoming, professional, and attentive to my needs. She took the time to understand what I was looking for and guided me through the various options with patience and expertise. Hannah was transparent and honest throughout the process, making me feel confident in my decision. Her friendly demeanor and dedication to customer satisfaction truly made the car buying experience enjoyable.